Sterling Computer Sales, Inc.

Services:

Services:

1.  Sterling Computer Sales, Inc. offers rugged and performance notebooks.

2.  Sterling specializes in offering the best and highest quality notebooks in the market.  Our rugged notebooks meet a military standard.  Our performance notebooks come with a industry leading 3 year manufacturers warranty.

3.  Sterling offers some of the best warranty terms available in the market so you have the comfort of buying a quality and reliable product.

Sterling Computer Sales, Inc.

Payment Terms:

Payment Terms:

1.  T/T (Electronic Funds Transfer - Prepaid Wire Transfer)

2.  C.O.D. (Cashiers Check or Company Check)

3.  Credit Card:

Payment is due in accordance with the terms listed on the seller's invoice.

Sterling Computer Sales, Inc.

Warranty Information:

Manufacturers Warranty Information:

Sterling Computer Sales resells high quality notebook computers.  The manufacturers warranty term is one year beginning on the date of invoice.  The TH2 notebooks offer a 1 year manufacturers warranty.  This warranty can be extended to a 2 year express care warranty where shipping will be paid for both ways.  The Odyssey notebooks have a standard 3 year manufacturers warranty.

Damage due to shipping the products to you is covered under this warranty. Otherwise, this warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Sterling, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Sterling.

This warranty does not cover any items that are in one or more of the following categories: software; sound cards; speakers; external devices; accessories or parts added to a Sterling system after the system is shipped from Sterling; accessories or parts added to a Sterling system through Sterling's system integration department; accessories or parts that are not installed in the Sterling factory.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). STERLING'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

STERLING DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.

Sterling Computer Sales, Inc.

Return Policy:

Return Policy:

When you purchase a notebook computer from Sterling, we will try our best to support and service the machine under the warranty period.  All Sales are final.  All notebooks are non-returnable. 

No Returns are accepted after the sale is completed.

1.  All notebooks are non-returnable.

2.  No refunds on software or supplies.

3.  Sterling will repair and support the product under the warranty period only.

To request warranty service, you must call Sterling or the 1-800 number on the back of our Odyssey Notebooks within the warranty period.  If warranty service is required, Sterling will issue a Return Material Authorization Number, (RMA). You must ship the unit back to Sterling in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Sterling will ship the repaired or replacement products to you freight prepaid if you use an address in the U.S. (excluding Puerto Rico and U.S. possessions). Shipments to other locations will be made freight collect.

Sterling owns all parts removed from repaired notebooks. If Sterling repairs or replaces a notebook computer, its warranty term is not extended.

Sterling Computer Sales, Inc.

Software Warranty:

Software Warranty:

Sterling or its suppliers will not be liable for direct, indirect or consequential damages resulting from any defect in any software, even if Sterling has been advised of the possibility of such damages.

Sterling does not guarantee any software as to its functionality or licensing.  Sterling will install all necessary drivers during its testing phase for all notebook computers prior to delivery.